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Resource Centre Specialist
Location: Wiltshire
Type: Permanent Full Time
Salary: 25000
Reference: 52034
Resource Centre Specialist – Trowbridge
Excellent salary plus benefits
An exciting opportunity has arisen within the Resource Centre for a medical Specialist. Providing a high level of service by telephone, email and online channels.
You will be required to:
• Provide a professional and technical contact point for all customers
• Offer world class customer service experience by offering reassurance and advice on product usage
• Have an enthusiastic, empathetic and friendly manner
• Work within a team environment and supporting other departments such as marketing
• Handle incoming calls and queries
• Running and acting upon weekly and monthly reports
• Competitor information updates
• Manage priorities and deadlines
• Develop a basic knowledge of the regulatory framework to assist in the checking of Resource Centre standard
Essential Skills include:
• Qualified Dietitian/Nutritionist
• Experience within the NHS or working with patients
Ideal candidates will have worked in a similar role. For this role we are looking for people with:
• Excellent written and verbal communication skills
• Solid analytical skills
• Ability to acquire and assimilate knowledge quickly
• Self-motivated with a very positive attitude
• Focussed on providing an excellent service through Customer Service
• Excellent organisational abilities
• Attention to detail
• Good interpersonal skills and show strong ability to work within a team
• Complete discretion in dealing with sensitive or confidential material
• Accustomed to working to tight deadlines and an ability to prioritise work tasks when under pressure
GB Solutions acts as an Employment Agency and as an Employment Business as defined by the Employment Agencies and Employment Business Regulations 2003. GB Solutions are corporate members of the Recruitment and Employment Confederation and adhere to their Code of Conduct.
