2nd Line Support Engineer

Sector: Technology

Reference: 29924

Expectations: £26,000

Considered Locations: Gloucestershire

Skills & Experience:

Customer centric, process driven and accomplished Support Engineer/ Technical Analyst; possesses a proven track record operating as technical lead across a variety of communication, Data/ICT and security projects. Adopts an analytical, solution orientated and consultative approach to internal and external relations; communicates technical and complex data / information to non-technical teams clearly and concisely.

Works in partnership with a key clients, provides technical support and guidance for internal sales teams and creates new systems to enhance service delivery, compliance and efficiencies (Service Knowledge Management System). Adapts positively to changing priorities and timescales, promotes service excellence and ensures quality results.

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