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Head of Operations

Availability: 3 months +

Sector: Sales

Reference: 30469

Expectations: £80,000+

Considered Locations: Gloucestershire

Skills & Experience:

An innovative and dynamic leader, building high performance teams of up to 250 FTE; Results and delivery driven, adept at cutting through complex business challenges to build simple, effective strategies; Culture builder with a focus on employee experience, empowerment and development; Customer experience expert with deep understanding of CEX trends and technologies; Significant expertise across a broad range of disciplines: Contact Centre Operations & Strategy, Credit Policy & Collections Strategy including Vulnerability, Energy back-office operations including smart metering, Social media and digital customer service, Complaints management, Ofgem and associated retail regulatory frameworks

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