Operations Manager

Availability: 1 month

Sector: Finance

Reference: 16803

Expectations: £34,000+

Considered Locations: Bristol, Gloucestershire, Newport, Cardiff

Skills & Experience:

I am a team orientated, customer focused Manager with excellent supervisory experience gained in
financial and pension related industries. With extensive experience in delivering targets and deadlines, I have enjoyed management roles and personal development within leading financial organizations. As a keen team manager I have the ability to coach and motivate multiple teams by adapting personal style to inspire confidence whilst giving clear direction and support.

Management of multiples teams and their managers
Ongoing recruitment of staff into my own team and into others
Managing staff to achieve departmental targets, and deadlines
Management and resolution of Customer Complaints
Management and training of regulatory subjects such as TCF, DPA and FSA
Managing business standards and customer quality
Identification of training and development requirements
Claims management
Daily and weekly team meetings
Staff performance reviews & appraisals
Managing skills and staffing needs, liaising with HR to recruit as necessary
Interviewing and auditing processes
Manage and control team activity by formulating, measuring and evaluating key performance indicators

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