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Operations/Quality Manager

Sector: Finance

Reference: 32586

Expectations: £45,000+

Considered Locations: Gloucestershire, Bristol, South West

Skills & Experience:

A superb Operational Manager with extensive experience for generating profitable growth within outbound Contact Centre operations. Expert in retaining customers through excellent service and increasing sales through service. Ability to deliver results across key people metrics. High level of experience working within Quality Assurance and Customer Service reviewing areas for improvement and implementing change and new strategies. Working out new procedures and processes in line with quality standards and industry regulations.

Expert in managing Recruitment Demand Plans in order to fulfill business requirements. Highly competent in the training and development of staff.

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