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Service Desk Analyst

Availability: 1 month

Sector: Technology

Reference: CN0000017627

Expectations: £22000

Considered Locations: Gloucestershire

Skills & Experience:

Day-to-day responsibilities include for triaging incidents and requests that are logged by users and ensuring that all details are correct before assigning the ticket to the relevant team or staff member and that all troubleshooting steps have been added for clear investigation by 2nd and 3rd line support teams.
• Creating user accounts and assigning licenses through Exchange/Office 365
• Managing user sessions via Citrix Director
• Managing Incidents and Requests via various ticketing systems (Top desk, Cherwell, Jira & ServiceNow)
• Creating user accounts in Microsoft Dynamics AX 2012 and 2009
• Creating SAP Business accounts
• Involved in the role out of Office 365 2FA to an entire organisation.

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