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Technical Support Administrator

Sector: Sales

Reference: 30033

Expectations: £20,000

Considered Locations: Gloucester & Cheltenham

Skills & Experience:

We are delighted to introduce you to Alice who is looking for a new challenge due to her temporary position coming to an end.

Alice is a very friendly, upbeat and enthusiastic candidate with a welcoming character. She holds great administration and customer service experience both face to face and over the phone. Alice is a quick learner who can grasp new product information and relay this information on to customers and colleagues in a clear and confident manner.

Alice has been working as Technical Support Administrator at a large engineering company since December 2016.

During this role, Alice has been responsible for a variety of other duties as listed but not limited to the below:

• Managing the enquiries inbox
• Managing the Survey & Audit Departments queue
• Compiling, sending, printing and sorting through surveys
• Updating CRM system
• Dealing with queries, questions and orders
• Currently training on latest estimate of business levels

Additional Training, Qualifications & Awards:

Sept 2005 – Jul 2006 – JHP Training Centre
Office Skills training course covering
• Microsoft Windows applications Word, Excel, Publisher and PowerPoint
• 60 wpm typing speed
• Telephony

Previously, Alice was previously working as a Customer Service Advisor in which she thoroughly enjoyed. During this position, she built up a wealth of knowledge and carried out tasks including.

• Liaising with customers, installers, engineers, merchants and retailers
• Providing technical advice
• Updating/managing CRM system with accurate details
• Providing after sales care
• Carrying out side-by-side coaching with new starters

Find out about this candidate by filling in the form below. Enter your name and details below and one of our consultants will come back to you as quickly as possible.