Customer Service Advisor

Customer Service Advisor

£18,000

Cheltenham

 

Our progressive and dynamic client, who provide expert advice to educational bodies, is looking for a Customer Service Advisor to join them on a full-time, permanent basis.

The successful Customer Service Advisor will be working for a national group, providing an excellent service to those who require your assistance. The Customer Service Advisor will be joining a lively, friendly and supportive team, where the work is interesting and will give you the chance to enhance your skillset.

 

Responsibilities:

  • Develop the knowledge of overseas qualifications
  • Advise individuals regarding international qualification recognition and comparison
  • Maintain a professional and supportive enquiry service
  • Provide telephone advise, messaging and live chat
  • Conduct a varied range of administrative tasks

 

Skills/ Experience:

  • A level 3 qualification holder (A-level, level 3 NVQ or level 3 National Diploma)
  • Passionate about providing excellent customer service
  • Confident and experienced dealing with customer calls and messages within a call centre or office environment
  • Professional and able to remain calm under pressure

 

Benefits:

  • Generous company pension scheme
  • Life assurance x3 basic salary (for members of the pension scheme)
  • Bupa private health care scheme with employee contribution
  • Employee assistance programme
  • Career development opportunities

Sales

  • Job Category Sales
  • Job Location Cheltenham
  • Job Salary £18,000
  • Job Salary Benefits
  • Job hours Full-Time
  • Job Type Permanent
  • Job Ref JO218