Customer Service Advisor

Customer Service Advisor

Gloucester

£20 – £21K

A leading equipment provider is seeking a Customer Service Advisor to join them on a permanent basis.

This is a new opportunity to join a an established and continually growing business.

If you are highly organised, proactive and a team player then we want to hear from you!

Responsibilities:

  • Take incoming customer calls
  • Generate pricing and quotations
  • Invoice queries
  • Process orders adhering to SLA’s
  • Customer credits
  • Liaise with colleagues and other departments where necessary
  • Liaise with customers and couriers regarding failed deliveries
  • Portal maintenance/ Customer web help/Call back requests
  • Assist with web portal set up
  • Updating customers regarding back order items
  • General email queries/delivery updates.
  • Update systems to ensure data is kept up to date
  • Ad hoc duties

Skills/ Experience:

  • Competent in IT, Maths and English
  • Understanding of Microsoft Office
  • A good multitasker
  • Accountable
  • Able to work well under pressure
  • A Problem solver
  • Able to identify improvements, implementing them where necessary
  • Good attention to detail/accuracy

If you require any further information please contact Lea Williams on 01452 429906

GB Sales is your specialist in Sales and Customer Service recruitment. We hire across a vast range of roles including Account Management, Sales Administration, Customer Service, Sales, Buying and Merchandising.

Based off the M5 between Cheltenham and Gloucester, we manage sales jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

Sales

  • Job Category Sales
  • Job Location Gloucester
  • Job Salary £20,000 - £21,000
  • Job Salary Benefits
  • Job hours Full-Time
  • Job Type Permanent
  • Job Ref 603172