Customer Service Team Manager

Customer Service Team Manager – Gloucester

Salary – £21,000 – £25,000 with Flex Benefits, Pension, Company Bonus Scheme, Generous Holiday

We have a new and exciting opportunity to join a fantastic Financial Services company in the Gloucestershire area.

The ideal candidate will join Mortgage Services as a Team Manager for the telephony team being responsible for leading a motivated team of Customer Service Consultants to deliver exceptional service to existing mortgage customers.

Key role responsibilities:

  • To lead a team of consultants delivering fantastic telephone-based service to existing mortgage customers
  • Lead by example in demonstrating excellent customer service behaviors
  • Complete regular Quality Checking to support the delivery of fair customer outcomes
  • Plan and manage staff resource to ensure customers receive an excellent experience
  • Engage, coach and support consultants through all stages of competency and development
  • Support and lead business strategies and change

Key experience:

  • Existing knowledge of mortgage policies and procedures
  • Previous Senior responsibilities leading a team of consultants
  • Ability to lead by example with proven experience of hitting and delivering results
  • Led and coached team members in a Call Centre/Office environment
  • Motivational, encouraging and a passion for success and customer service

You will be required to work 35 hours per week, opening hours are 8:30am – 7pm Monday to Friday and 8:30am – 1pm on Saturdays. Working hours will be on a shift basis covering these hours.


Your consultant on this role will be Danielle Young

GB Solutions is a market leading specialist recruitment agency. We are based just off the M5 between Cheltenham and Gloucester, within easy reach of Bristol, Swindon, Oxford, Reading, Birmingham and South Wales. 

Specialists in permanent recruitment we also provide temporary, interim and fixed term solutions. As a member of the REC, we are committed to working to the highest possible standards for our candidates and clients. 

If you would like to speak with one of our consultants about a specific role or help with your career search in the areas we recruit for, please do not hesitate to contact us.


  • Job Category Finance
  • Job Location Gloucester
  • Job Salary £21,000 - £25,000
  • Job Salary Benefits Flex Benefits
  • Job hours Full-Time
  • Job Type Permanent
  • Job Ref 602523

Apply Now

Complete the form to apply for this job today. Please ensure to enter your name and correct contact details and attach your latest CV. One of our consultants will endeavor to contact you as soon as possible.