IT Support Technician

Our Cirencester based technology client is looking for an IT Support Technician to work in their Head Office.

This is a busy, important role which will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, spanning deskside support through to large scale IT rollouts.


Main duties will involve dealing with:

  • Second line queries on a ‘one call’ basis such as password and system resets, hardware related faults and queries, desktop and app support and new user profile creation.
  • In addition, the successful candidate will assist with some 3rd line queries, escalating these where necessary.
  • New equipment & peripheral installation
  • Conducting software & data backups
  • Report writing
  • Managing cases via the NetSuite ERP Platform
  • Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations
  • Meeting set KPI’s
  • Reporting and liaising with Agility resellers and their end users.

About you:

You must have proven IT support experience gained in a similar role and be able to demonstrate a strong understanding of Windows desktop operating systems and applications.

A working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies is essential.

You must have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.

You will be bright, enthusiastic and keen to progress in a vibrant, forward thinking business.


  • Job Category Tech
  • Job Location Cirencester
  • Job Salary £22,000 - £25,000
  • Job Salary Benefits + Flexible benefits package
  • Job hours Full-Time
  • Job Type Permanent
  • Job Ref JO0387