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Service Desk Team Leader (JO1042)

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Service Desk Team Leader

£30,000 – £38,000

Cheltenham / Hybrid


Our award-winning client work with SMEs to help them grow. With innovation as their driving force, they’re continuing their journey, and have exciting and ambitious plans, for their future success.

Because of this, they’re seeking a Service Desk Team Leader to join their team on a full-time, permanent basis. You will need second-line engineering skills to succeed in this role. This is a great opportunity if you are a talented Service Desk Team Leader, looking to join an organisation who are passionate about its people, and understand they are the key to its success.



  • Growth opportunities
  • Collaborative work environment
  • Hybrid working opportunities
  • Advocates for inclusivity



  • Management of the service desk, including managing ticket queues, onsite support visits, and liaising with 3rd party service providers
  • Manage escalations and urgent issues, onsite, phone, and email
  • Continuously provide good customer service for all support queries
  • Mentor 1st line support team members
  • Provide the senior management team with growth and improvement support


Skills/ Experience:

  • Strong 2nd line support experience, preferably within a managed IT services organisation
  • Ambitious, with the drive to make a positive impact
  • A passion for customer service
  • A keen eye for detail
  • Skills covering Microsoft 365, Azure, Network Management, and Cyber Security
  • Excellent problem solving skills
  • Good communication skills


GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development.

We manage Tech jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.