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Service Desk Advisor (JO1051)

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Service Desk Advisor

£20,000 – £24,000 + shift allowance



With over 15 years of experience bringing innovative technology to businesses, our client provides exceptional customer service.

Using proven technology to continuously challenge how best to drive business change, from consultancy implementation to support services, they leave no stone unturned.

This is an exciting opportunity for someone who is looking to get into IT, with little to no experience as a Service Desk Advisor. So, if you have a passion for technology, want to work in the tech sector, and are happy to learn on the job, then this Service Desk Advisor position is for you.


A little about the role…

  • The Service Desk Advisor will be working 5 days per week, these days must include weekends

The Service Desk Advisor will be working in a busy service desk team, providing effective IT helpdesk support to numerous customers and devices across the UK.



  • Shift allowance
  • Up to 10% annual performance bonus
  • Private healthcare
  • Generous pension contribution
  • Death in service
  • Free breakfast, lunch and snacks
  • Training & Support



  • Password and system resets
  • Hardware related faults and queries
  • Desktop and App support
  • New user profile creation
  • Assist with some 2nd line queries
  • Install new equipment
  • Conduct software and data backups
  • Report and liaise with resellers and end users


Skills/ Experience:

  • IT support experience would be beneficial
  • Excellent written and verbal skills
  • Organised individual
  • Enthusiastic
  • An understanding of Windows operating systems
  • Must have a car/be able to get to the office for shifts


GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.