IT Helpdesk

IT Helpdesk

Up to £20,000



With over 15 years’ experience bringing innovative technology to businesses, our client provides an exceptional level of service to their customers.

Using proven technology to continuously challenge how best to drive business change, from consultancy implementation through to support services, they leave no stone unturned.

If you’re someone with a base knowledge of IT then this Trainee IT Helpdesk role is for you. If you have a passion for technology, want to take the next step in your IT career, and are happy to learn on the job, then this Trainee IT Helpdesk position is for you.

The IT Helpdesk Trainee will be working in a busy service desk team, providing effective IT helpdesk support to numerous customers and devices across the UK. This role includes some weekend hours.



  • Resolve 1st line queries on a ‘one call’ basis
  • Investigate faults and queries, desktop and app support and create new user profiles
  • Investigate any faults with hardware and software
  • Assist with some 2nd line queries, escalating where necessary
  • New equipment installation
  • Conduct software and data backups
  • Form part of an on-call rota to assist with escalations out of hours


Skills/ Experience:

  • IT support experience is essential
  • Excellent written and verbal skills
  • Organised individual
  • Enthusiastic
  • An understanding of Windows operating systems would be beneficial



  • Up to 10% annual performance bonus
  • Private healthcare
  • Generous pension contribution
  • Death in service
  • Free breakfast, lunch and snacks
  • Training & Support


GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.




  • Job Category Tech
  • Job Location Cirencester
  • Job Salary £20,000
  • Job Salary Benefits
  • Job hours Full-Time
  • Job Type Permanent
  • Job Ref JO432#

Similar jobs....

Sorry not jobs found for your search criteria.