1st Line Support

1st Line Support

Up to £25,000 DoE (pro rata’d)



A leading IT hardware business is looking to recruit a 1st Line Support Engineer to provide on-site, workshop, and remote IT support at client sites. The 1st Line Support Engineer will also assist with the implementation of projects.

This is an exciting opportunity to join an established IT solutions business, that focuses on the end-to-end service they deliver to their clients. This position is offered on a contract basis.



  • Provide onsite IT support at client sites
  • Build and configure client hardware and software to be used at client sites
  • Answer incoming telephone calls, tickets, and emails and be the first point of contact
  • Manage own ticket queue and work schedule
  • Manage, monitor, and maintain server and workstation monitoring platform daily
  • Log support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
  • Raise hardware failures as critical P1 priority and raise outages as critical P1 priority
  • Ensure the Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
  • Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner
  • Provide pre-sales support to clients and highlight sales opportunities to the Account Manager
  • Be a member of the Out Of Hours On-Call team on a rota basis

Travel to client sites is required. And all roles are offered subject to security screening, DBS Enhanced and PNC checks.


Skills/ Experience:

  • Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts
  • Good working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices
  • Excellent attention to detail, sound problem-solving skills, and analytical thinking
  • Proven experience working in an IT support environment covering several different technical areas
  • English Language (written and verbal) to a GCSE level or equivalent
  • Able to demonstrate good communication skills, written, over the phone and face to face
  • Good customer service skills
  • At least 1 formal IT qualification at entry-level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
  • Full driving licence



  • Opportunity to buy/sell up to an additional 5 days holiday per year
  • Healthcare Cash Plan
  • Life Insurance- 4 times annual salary
  • Employee Assistance Programme
  • Access to 24/7 GP helpline and online GP surgery
  • Access to discounts from 1000s of retailers through PERKS
  • Personal accident protection
  • Cycle to work scheme
  • Voluntary critical illness cover for yourself and partner


GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.




  • Job Category Tech
  • Job Location Swindon
  • Job Salary £25,000
  • Job Salary Benefits
  • Job hours Full-Time
  • Job Type Contract
  • Job Ref JO532#