Customer Account Coordinator

Customer Account Coordinator

Up to £25,000

Mitcheldean

 

An exciting, busy, and growing software provider is recruiting for a Customer Account Coordinator, on a full-time basis.  This award-winning company and UK market leader are well recognised for their innovative solutions and commitment to providing effective and efficient products to their clients.

As a Customer Account Coordinator, you will work closely with the Account Management team supporting the growth of the customer base and retaining business.  You will need to be driven and have excellent communication skills.

 

Responsibilities:

  • Manage the account management inbox and respond to customer queries
  • Ensure a smooth & successful handover from sales for new customers onboarding
  • Deliver new customer introductions, build rapport, and educate customers in the business
  • Continue to deliver training and education until confident the customer is self-sufficient in operating effectively within contractual requirements
  • Proactively manage customers to ensure risk is kept to a minimum
  • Become a trusted advisor and identify future opportunities to add value to accounts, increase expenditure & retention
  • Adhere to all procedures and processes

 

Skills/ Experience:

  • Previous Customer Account Management experience is essential
  • Excellent customer and communication skills
  • Able to take ownership of and resolve issues
  • Work well under pressure and to tight deadlines
  • Accuracy and attention to detail

 

Benefits:

  • Extra Birthday Annual Leave
  • Private Health Insurance Option
  • Health Cash Plan
  • FREE Onsite Parking
  • Coffee Shop & Café onsite
  • Onsite Gym (10% off unlimited membership)

 

GB Sales are your specialist recruiters in Sales and Customer Service.

We hire across a vast range of roles including Sales, Customer Service, and Business Development.

We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

 

Sales

  • Job Category Sales
  • Job Location Mitcheldean
  • Job Salary £25,000
  • Job Salary Benefits
  • Job hours Full-Time
  • Job Type Permanent
  • Job Ref JO660