Customer Relationship Manager

Customer Relationship Manager 

£42,000 – £46,000 DoE 

Tewkesbury (Office based) 

 

Our client has an exciting opportunity for a Customer Relationship Manager to join them.

The Customer Relationship Manager will be responsible for the leadership and delivery of exceptional customer service by a world-class team.

You will be the primary contact for UK customer services, ensuring that customer expectations are met and delivered.  If you would like to be part of a global company who are consistently working on new technology and ideas, this could be the perfect role for you!

 

Responsibilities: 

  • Facilitate the delivery of goods/services to customers
  • Inspire the team to exceed customer’s expectations
  • Help train the team on CS practices
  • Mitigate customer issues and oversee the resolution of customer concerns
  • Proactively identify opportunities to automate/streamline processes
  • Analyse processes and eliminate inefficiencies
  • Isolate and identify areas for improvement in Customer satisfaction
  • Plan and develop customer service initiatives
  • Analyse KPI data and statistics and communicate to relevant departments
  • Monitor customer satisfaction survey information
  • Liaise with other departments to ensure customer requirements are understood
  • Approve UK customer service-related expenses and invoices
  • Monitor departmental budget vs. actual data and investigate overspend

 

Skills/ Experience: 

  • Customer service management experience
  • Experience working in a customer service environment
  • Knowledge of export/shipping would be advantageous
  • Excellent Excel skills
  • Analytical and logical
  • Excellent communication skills
  • Flexible approach to work

 

Benefits: 

  • Free parking
  • Pension – 4% then 8% after 1 year
  • Private healthcare
  • 25 days holiday + bank holidays
  • Death in Service

 

GB Sales are your specialist recruiters in Sales and Customer Service.

We hire across a vast range of roles including Sales, Customer Service, and Business Development.

We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

 

Sales

  • Job Category Sales
  • Job Location Tewkesbury
  • Job Salary £42,000 - £46,000
  • Job Salary Benefits
  • Job hours Full-Time
  • Job Type Permanent
  • Job Ref JO669